News & PR

Hammond-Henry Home Health Receives 5-Star Rating

August 1, 2017

Hammond-Henry Hospital Home Health receives a 5 out of 5-star rating for patient satisfaction, as listed by the Centers for Medicare & Medicaid Services (CMS). Home Health Consumer Assessment of Healthcare Providers & Systems (HHCAHPS) conducts an ongoing national standardized survey on patient satisfaction with results being released quarterly. The survey is designed to evaluate responses from patients and their families about recent care with a home care agency. They are asked about professionalism, communication, medication/pain/home safety education, patient ratings and recommendation of use of the agency in the future.

CMS publishes the HHCAHPS ratings as a tool for consumers in making decisions for their family and their home health care needs. Interested parties can go to for help in finding home care health agencies. For this quarter’s results, Hammond-Henry Home Health is the only agency in the service area that received the 5-star rating from the HHCAHPS survey.

When asked about the 5-star rating, Julie Bauman, Home Health Manager at Hammond-Henry Hospital said, “I am proud that our team continuously provides outstanding home health care to meet the needs of patients in our communities.” Hammond-Henry Home Health offers skilled nursing (RN), physical therapy, occupational therapy, speech therapy, social services and home health aides. Should you or someone you care for need health assistance at home, please call Hammond-Henry Home Health at 309-944-4853.

L to R front: Wendy Dowell, CNA; Julie Bauman, RN Home Health manager; 
Bonnie Coble, secretary; Heidi Moody, RN

L to R back:  Molly Lewis, RN; Katy Loibl, RN; Ellen Drehman CNA

Not pictured: Lori Thomas, RN, CWOCN; Sandy Ben-Nun, RN; Tracy Francis, RN; 
Julie Leiter, RN; Joyce Strohman, RN; Lisa Benjamin, PT; Julie Moore, PT; Tracy Craig, OT;
Nicole Rowold, OT; Stephanie Hull, PTA;  Julie Theill, OT; Jean Frohling, COTA;
Bridget Real, SLP; Courtney Mighell, SLP