My Patient Portal Frequently Asked Questions

DON'T HAVE AN ACCOUNT YET?

Creating an account is easy, you can:

HOW DO I GET STARTED?

Visit account settings:

HAVE QUESTIONS ABOUT CREATING AN ACCOUNT?

Please contact the MyUnityPoint Support Team at 877.224.4430 or MyUnityPointSupport@unitypoint.org. If you would like to update how you receive MyPatient Portal communication notifications, access MyUnityPoint.org; select 'Communication Preference' under the account settings; select a category from the dropdown menu; and click the notification icons of your choice for each corresponding item.

IS THERE A FEE TO USE MY PATIENT PORTAL?

No. My Patient Portal is a free service offered to our patients. 

WHAT IS INCLUDED IN MY PATIENT PORTAL? WHAT ARE THE KEY FEATURES?

The online portal or the MyPatient Portal app for iPhone or Android gives you instant and secure access to your health records where you can communicate with your care team, schedule or request primary care appointments, review your test results and provider notes, access your financial statements and pay your bill, manager your health, and also access health information of individuals in your care.*

How do I communicate with my care team?

  • Send a simple, non-urgent medical question to your care team. You can expect to receive a response within 2-3 business days. You can include files and images in your messages.
  • Keep in mind this feature is intended for simple, non-urgent medical questions. Your provider may request you make an appointment if they are unable to address your question throught he portal.

How do I schedule or request primary care appointments?

  • Directly schedule, confirm, and cancel primary care appointments and enter details about the reasons for the visit. If your provider requests more time for your appointment, we will contact you.
  • See details about future appointments, including instructions and driving directions.
  • Complete most of the check-in process from home, verify demographic information, allergies, and pre-visit forms.
  • Add or remove yourself to wait lists and move appointments to an earlier date when a new time is available. To complete, click on the upcoming appointment and review the wait list options.

How do I request prescription refills?

  • Send a refill request to the prescribing provider.

How do I review my test results and provider notes?

  • Our commitment to providing timely access to test results means you may be viewing the results before your provider has had the opportunity to review them.
  • If you have an active MyPatient Portal account, your care team may not call you if you have normal lab results.
  • If you have any questions about your test results, please send a secure message to your care team.
  • View and download details of past appointments and admissions, including after visit summaries and provider notes.

How do I access my financial statements and pay my bills?

  • You will prepay estimates and copays in advance.
  • You can pay bills from recent appointments online or on the app.
  • If you have any questions, please contact UnityPoint's Billing Department Customer Service at 844.849.1260.

How do I access health information of individuals in my care?

To request to use MyPatient Portal on behalf of someone else, log in to your MyPatient Portal account and select 'Share My Record' on the dropdown menu. Select 'Friends & Family Access' to enter the appropriate proxy request.

  • Pediatric (ages 0-13 years): Full access to approved parent/legal guardian(s). Also, appropriate legal documents are required for legal guardian access.
  • Limited Teen (ages 14-17 years): Parents/guardians can schedule appointments, send messages, view allergies, immunizations, and access most notes, test results, and medications. Also, appropriate legal documents are required for legal guardian access.
  • Teen Connection (ages 14-17 years): Patient has full access to their own record. This is not proxy access as the patient is accessing his/her own health information. Also requires parent/legal guardian approval.
  • Incapacitated Patients: Access for caregivers of patients who are mentally impaired and unable to make their own healthcare decisions. If you are the Healthcare Power of Attorney or court-appointed legal guardian, we must have those documents on file to grant you online access.
  • Adult to Adults (Over 18 years): Give access to another adult to view your record.

If you are the Healthcare Power of Attorney or legal guardian for any patient you are requesting proxy access to, legal documents must be on file at the patient's clinic.

What else can I do to manage my health?

  • Add, remove, modify: health issues, medications, and allergies.
  • Print immunization records.
  • Review the medical history that is on file.
  • Review your plan of care summary and goals.
  • To-do reminders notify you of upcoming health checks.
  • Request a copy of your medical record.

ACCOUNT SECURITY AND GENERAL ASSISTANCE

How secure is My Patient Portal?

  • Access to information is controlled through personal IDs and passwords. My Patient Portal uses the latest encryption technology to keep your health information private and secure.

Will my email address be used for other purposes?

  • No, your email address will not be shared with any third parties.

I do not have an email address, how do I get one?

  • There are many free email services available to use. Any email service is compatible with My Patient Portal. If you are looking to create a free email account, some of the more established email providers are Gmail from Google http://mail.google.com; Outlook.com from Microsoft http://www.outlook.com; and Yahoo! Mail from Yahoo http://login.yahoo.com.

HOW DO I COMMUNICATE MY MEDICAL CONCERNS?

IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

If you have had a recent office visit, you may utilize the Message icon within the Patient Portal to send non-urgent messages to the provider and their care team.

HAVING TROUBLE LOGGIN IN OR ACCESSING MY PATIENT PORTAL?

Hammond-Henry Hospital is participating in EPIC's Shared Community Connect program, hosted by UnityPoint Health. Please contact the MyUnityPoint Support Team at 877.224.4430. If you have a billing question, please contact UnityPoint's billing department customer service at 844.849.1260.