My Chart Frequently Asked Questions
How can I signup?
If you know your medical record number and you have provided your email address when you last registered, you can go to My Chart and click on the Enroll button. If you do not know your medical record number then you must fill out a Request for Access Form. Once the form has been received and processed, you should receive a phone call detailing next steps. Processing normally takes 72 business hours after our office receives the completed form.
Is there a fee to use My Chart?
No! My Chart is a free service offered to our patients.
How secure is My Chart?
Access to information is controlled through personal IDs and passwords. My Chart uses the latest encryption technology to keep your health information private and secure.
Will my email address be used for other purposes?
No, your email address will not be shared with any third parties.
What if I need help?
Please notify the Health Information Management department at (309) 944-9108 or firstname.lastname@example.org The department is available Monday through Friday, 8 a.m. – 5 p.m. If it is after 5 p.m. during the week, please leave a message and someone will get back to you the next business day.
Some of my information is wrong. How do I correct this?
If you notice an error in your personal information, such as address and phone number, please send us a change request;through the portal. The change request can be found by clicking Profile, and then Update Profile.
If you see information in your medical history that is incorrect, please notify the Health Information Management department at (309) 944-9108.
How do I communicate my medical concerns?
My Chart is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.
How do I see my test results?
Your test results are available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see buttons on the right labeled Results and Reports where you will have access to your Results.
How do I get the complete set of my medical records?
You can obtain your medical records by contacting the Health Information Management department at (309) 944-9108.
I do not have an email address, how do I get one?
There are many free email services available to use. Any email service is compatible with My Chart. If you are looking to create a free email account, some of the more established email providers are:
- Gmail from Google http://mail.google.com
- Outlook.com from Microsoft http://www.outlook.com
- Yahoo! Mail from Yahoo http://login.yahoo.com
How can I update my email address in My Chart?
To change the email address that My Chart uses for sending activity, password reset, or other communications, please contact the Health Information Management department at (309) 944-9108.
What information can I see in My Chart?
You can see information from your medical record for tests performed at Hammond-Henry Hospital. Examples include laboratory results, medications, allergies, immunizations, medical history, and current health issues. Laboratory test results will be viewable three days after they are completed. This three day delay is to allow your ordering provider time to review the results and contact you if needed. You may also print a Health Summary for your records.
What if I need more information than is available through My Chart?
If you need additional information than what is available through My Chart, please contact the Health Information Management department at (309) 944-9108.
Can I also see my family members health records?
Yes, this is called Proxy Access. For a child under 12, this allows a parent or legal guardian to log into their personal My Chart account, and then view information regarding their child. Per state and federal guidelines, after the child reaches age 12, parents/guardians will need an additional authorization signed by the child to have access to the child's medical record information.
Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information Management department at (309) 944-9108.
Having trouble logging in or accessing My Chart?
Please contact us at (309) 944-9141 and you will be connected to our Information Technology Department (Monday thru Friday 8 a.m. – 4:30 p.m.). If it is after 4:30 p.m. during the week, please leave a message and they will get back to you the next business day.