News & PR

Hammond-Henry Honored as '5-Star' Hospital in Patient Satisfaction

November 1, 2017

The Illinois Critical Access Hospital Network (ICAHN) recently recognized Hammond-Henry Hospital in Geneseo for its ongoing commitment to exceptional quality of care, during a ceremony held November 14th at the I Hotel and Conference Center, Champaign, IL.

As part of the Federal Office of Rural Health Policy Medicare Beneficiary Quality Improvement Program (MBQIP), Hammond Henry Hospital and other critical access hospitals were asked to voluntarily participate in four defined domains of quality outcomes. These four domains include: Patient Safety/Inpatient; Patient Engagement; Care Transitions; and Outpatient Measures.

“Often, in rural hospitals, having a devoted staff member to abstract and submit this data can be both time-consuming and burdensome,” said Angie Charlet, ICAHN Director of Quality, Educational Services, and Compliance. “This hospital realizes how important quality of care and an engaged staff is for its patients…From its top leadership on throughout the facility, each strives for continued quality on a daily basis, and that is what we are celebrating today.”

Hammond-Henry Hospital was one of six hospitals statewide honored for achieving a ‘5-Star’ HCAHPS Rating. The Center for Medicare and Medicaid Services (CMS) created the HCAHPS Star Ratings for consumers to more quickly and easily access the patient experience of care information provided on the Hospital Compare website. Star “We are very proud of our team for achieving this level of excellence in health quality,” said Mark Kuhn, CEO. “This is truly a team effort that recognizes our dedication to delivering a healthcare experience that our patients and staff can be proud of.”

ICAHN is a network of 55 small rural Illinois hospitals dedicated to strengthening the operations of its member hospitals through collaboration. The organization is composed of Illinois hospitals who have earned critical access hospital designation by the Center for Medicare and Medicaid Services. ICAHN is recognized nationally for its work with rural healthcare and administers several state, federal, and private healthcare programs. The ICAHN office is located in Princeton, IL, and serves critical access hospitals across Illinois and is a nationally recognized state rural health network.

L to R: Pat Schou, ICAHN Executive Director;  Duane Olson, HHH Board Vice Chair; 
Julie Atwell, HHH Board Secretary;  Angie Charlet, ICAHN Director