|
|
| Emergency Dept. Ranks in top 2% nation-wide |
| |
 |
| |
| Front, from the left: Julia Bennett, Donna Hinkle, Sheila Finley, Suzanne Dennis, Noreen White. Back, from the left: Trish Burgeson, Denise Versluis, Manager – Kurt Kruger, Janette Arkland. Absent from the photo are Paul Bleim and Carol Zimmerman. |
| |
| In a recent Press Ganey survey Hammond-Henry Hospital Emergency Department ranked in the 98 percentile in customer satisfaction. There are 1089 hospitals, nation-wide, that participate in the firm’s research. "For the emergency department we get an annual report," says Brad Solberg, the hospital’s chief executive officer. "It’s very flattering to have done so well, but far more important is knowing that patients who come through our doors are getting superior care, whether it be at three in the afternoon, or at two in the morning." |
| |
| Hammond-Henry’s emergency department is fully staffed with an emergency physician, nursing staff, laboratory technicians and all necessary support staff, 24 hours a day. |
| |
| We work very hard at giving our patients’ excellent care," says Kurt Kruger, emergency department manager. "We have a very competent, dedicated team of professionals here. They have worked hard to earn this rating. They’ll continue working hard to maintain this level of service." |
| |
| Kruger indicated that tools like the Press Ganey customer satisfaction survey are very valuable in measuring this team’s performance, pointing out that the detail the research goes into quickly identifies areas of strength and weakness, which allows his staff to zero in on and correct areas where customer satisfaction falls short. |
| |
| He noted that research judged the E.D. on arrival care, treatment by nurses, treatment of family and friends, providing personal and insurance information, and dealing with personal information. Each of these categories is broken down further. Nurses, for example, are rated on courtesy, whether they took time to listen, their attention to patient needs, whether they provided thorough information about treatment and their concern for the patient’s privacy. |
| |
| "The Press Ganey customer satisfaction research gives us information that shapes our direction," states Diane Swagger, vice president of patient care services. "With our new patient rooms, birthing rooms and intensive care rooms, our focus on providing excellence in patient care in a healing environment should be enhanced. Patient care and satisfaction is what we are all about here at Hammond-Henry. The Press Ganey study measures how well we are doing our job." |
| |
| Swagger pointed to other quarterly studies that scored Hammond-Henry’s surgical department in the top 4 percent nation-wide. "I am extremely proud of our people and our care. ‘Bigger’ is definitely not better,’ and Hammond-Henry Hospital, through the support of our personnel, physicians, and board, prove that every day." |
| |
| Previous page |
|
|
Web Nursery | 
Send a loved one a message
