When you visit the Hammond-Henry Colona Clinic, we understand that you are not feeling your best. That is why our reception staff is always waiting to welcome you in a friendly, professional manner.
Our smooth and efficient check-in process allows us to focus on the details so you can focus on feeling better. A simple form requests your information and we are happy to help you complete should you need assistance. Our goal is to keep you comfortable until we call you in for the next step in your care.
Triage is the next step and during this process, one of our staff will take your vital signs and ask questions about your overall health history and your reason for the visit. These important steps provide a baseline of important information that will assist our providers in diagnosing your ailment and providing the best treatment options.
Once triage is complete, you will be cared for by one of our compassionate, experienced medical providers. The provider may ask additional questions about your health or ailment, and will thoroughly examine you to determine the proper diagnosis. During this step, additional tests or services may be performed as necessary, including x-rays, blood tests and EKGs. The Colona Clinic has available x-ray and in-house labs facilities so no need to go anywhere else. Our staff will explain what they are doing along the way and encourage you to ask questions you may have about these tests.
Once you have been diagnosed, our staff will provide you with a clear explanation of your diagnosis and give you detailed discharge instructions. This is also the perfect time to ask any final questions you make have.
Within 48 hours after your visit, you will receive a call with the results from any tests that were sent out the day of your visit. We will also follow up to check to see how you are feeling.
Our goal - to provide prompt, quality care from the moment you walk in through your recovery. This is full circle care which is our comprehensive approach to patient care that focuses on you.
When you visit the Colona Urgent Care Clinic, full circle care ensures that you will experience the highest level of care from our providers at every step of your visit. We will make sure to keep you informed throughout the process and we encourage you to ask questions along the way.
Full circle care is all about you, so we invite you to provide us with feedback on your experience at Hammond-Henry Colona Urgent Care Clinic so that we can continually improve our care.