Patient satisfaction results don’t have too much room for improvement at Hammond-Henry’s outpatient surgery department. Results from the last quarter placed Hammond-Henry in the top one percent in the nation, compared to 650 other hospitals and surgery centers around the country. Results are from Press Ganey, the nation’s largest patient satisfaction firm.
“Surprised? No. Pleased- absolutely,” according to Brad Solberg, CEO at HHH. “This comes during a period of record volumes, which shows our staff’s ability to focus on the needs and expectations of individual patients.” Results have typically run in the top five to ten percent of all hospitals that participate in the survey process. Until now the surgery team has never been able to reach into the top one percent. “The report says there is at least one other hospital with a better score,” said Solberg. “We’re trying to run down the actual number of surgery departments with better scores, since this group will be aiming even higher.”
Hammond-Henry Hospital completed renovations in the surgery area to add a third operating room earlier this year. The room features the latest in wireless technology and imaging capabilities that are not found anywhere else in the area.
“Our staff works hard to achieve these scores,” said Robin VanMeenen, RN, surgical services manager. “With our volumes and the addition of another room, coupled with our new endoscopy suite, they have done very well. I’m proud of them and of our doctors and anesthetists, too.”
The majority of surgery is provided by three doctors, recently featured in the hospital’s recent news tab