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Hammond-Henry launches new Patient Experience Outreach Program
Hammond-Henry Hospital has partnered with NRC Health on a new Patient Experience Outreach Program, which will begin November 1. This program is designed to improve patient experience. Patients will receive a survey, email, or text message with a web-based questionnaire from the hospital or HHH’s clinics within 24-72 hours of each concluded visit or discharge.
“Answering this survey, email, or text will take less than two minutes of your time, and it is definitely not spam or something that should be deleted,” said Krista Nixon, HHH Director of Quality Management. “The information you provide will allow us the opportunity to improve your experience as a patient going forward. We want to address all your concerns or questions as expediently as possible, and this new program will help us accomplish this goal.”
Specifically, the Patient Experience Outreach questionnaire will surface on your personal computer, cell phone, laptop, or other handheld devices, enabling hospital/clinic staff to provide a more rapid resolution of any issues identified. This questionnaire also affords patients the opportunity to provide feedback on extraordinary service as well.
“We want to make sure your experience with us met or exceeded your expectations. If not, we want to do something about it,” said Nixon. “We’d also like to know if someone in particular went above and beyond in your care, so that we can commend them. Ultimately, we want you to know your voice matters. We are listening, growing, and changing for the better all the time.”