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Hammond-Henry Receives National Embracing Quality Award for Achievement in Superior Levels of Customer Satisfaction
Hammond-Henry Hospital was recently awarded Providigm’s Embracing Quality Award for 2015 for customer satisfaction. In 2015, only 328 nursing centers out of over 15,000 in the US and Ontario received awards, putting Hammond-Henry Hospital in a select group of high performing nursing centers. In Illinois 13 out of 1,200 nursing centers received this award.
As a high performer, a nursing center can be honored with Providigm’s Embracing Quality Award in one or more of three categories; deficiency-free survey, prevention of hospital readmissions, and for superior levels of customer satisfaction.
"In today's healthcare landscape, we are seeing more and more that financial viability is directly linked to having high quality outcomes," said Ellen Kuebrich, Providigm’s Vice President of Sales and Marketing. "We are excited to recognize our Embracing Quality Award winners not only as having achieved exceptional and measurable results in the areas of survey performance, readmissions, and satisfaction, but also as leaders in our industry where success is linked to quality care."
Skilled nursing facilities were only eligible to win a 2015 Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI. These standards ensure that facilities are assessing quality against the full federal regulation at an ongoing rate, encompassing a substantial proportion of their residents, and correcting identified issues.
“It is an honor to win the Embracing Quality Award for customer satisfaction,” stated Laura Domino, Vice President of Patient Care Services. “This prestigious recognition is a tribute to the hard work of our employees and their dedication to providing excellent care to our patients. We take great pride in serving our community.”
About Providigm, LLC
Providigm creates quality management and improvement solutions for health care. Through Providigm’s web-based systems and comprehensive training, providers are able to improve the quality of care and life of their residents. Providigm’s patented abaqis® Quality Management System is the nation’s leading assessment and reporting system based on CMS’s Quality Indicator Survey. With its recent expansion in QAPI, Hospital Readmissions, and Customer Satisfaction, abaqis goes far beyond.