News & PR

Hammond-Henry Hospital Receives 5-Star Rating

August 18, 2020

Hammond-Henry Hospital has been awarded a 5-Star Rating for Patient Experience. The Center for Medicare and Medicaid Services (CMS) star rating scores hospitals on a one-to-five-star scale based on the 10 publicly reported measures in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. The survey is administered to a random sample of adult patients across all types of medical conditions between 48 hours and six weeks post-discharge. Surveys are not restricted to Medicare beneficiaries. To receive a rating, hospitals must have received at least 100 completed HCAHPS surveys over a given four-quarter period and be eligible for public reporting of the measures. In addition, Hammond-Henry Hospitals Long Term Care Living Center (LTC) has been CMS 5-Star for the past eight (8) years.

Survey recipients answered questions such as: How often did nurses treat you with courtesy and respect? How often did doctors explain things in a way you could understand? After you pressed the call button, how often did you get help as soon as you wanted it? Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?

CMS assigned a patient experience star rating to 3,478 hospitals nationally on July 31. Hammond-Henry Hospital was one of 266 hospitals that received five stars, the highest score a hospital can receive. The 266 represent 8% of all hospitals surveyed, with 12 of 266 CMS 5-Star hospitals in Illinois.

Hammond-Henry Hospital Vice President of Patient Care, Laura Domino, comments, “Hammond-Henry Hospital is privileged to provide quality of care for our neighbors, family, friends, and community.  This recognition is a remarkable achievement that the dedicated Hammond-Henry Staff are honored to offer every day.”